Deposit
For trips of 5+ days, a $480 deposit per guest holds the slot and lets your planner contract local suppliers (hotels, hosts, private transport). Deposits are held in escrow until 60 days before departure.
Policies · 政策What does our agreement
What does our agreement
actually look like?
In one breath
TL;DR.
- 01
$480 deposit holds your spot. Balance due 60 days before departure.
- 02
Free cancellation up to 30 days before departure — full deposit refunded.
- 03
All payments held in escrow with WeTravel. Bonded by PATA and ATAS.
Balance
The remaining balance is due 60 days before departure. Trips of 3 days or fewer are paid in full at booking — there is no deposit phase. We email the balance invoice 75 days out so you have margin to plan.
Cancellation
Cancel more than 30 days before departure: deposit fully refunded. Cancel between 30 and 14 days: deposit retained, balance refunded. Cancel within 14 days: 50% trip cost refunded (we have already paid most of our suppliers).
Re-scheduling
You may re-schedule once at no cost up to 30 days before departure. Re-schedules within 30 days are case-by-case and depend on whether we can move the host team and accommodation.
Force majeure
If we cannot operate the trip due to natural disaster, border closure, or other events outside our control, you receive a full refund minus any non-refundable supplier deposits we have already paid (we disclose these upfront).
Still uncertain?
Let us plan it
for you.
Email a real planner. We've answered every policy question on this page hundreds of times — we don't mind one more.